Última actualización: noviembre de 2022
Que haya elegido comprar en Next significa que ha depositado una gran confianza en nosotros. Al compartir su información personal con nosotros esperamos que usted, a su vez, se beneficie de una experiencia de compra personalizada y práctica. De la confianza deriva la responsabilidad, y nosotros nos tomamos la responsabilidad muy en serio.
Esta política de privacidad le ayudará a comprender de qué manera utilizamos su información personal y con quién la compartimos. Se aplica siempre que compre en un sitio web de Next, utiliza la aplicación de Next o si comparte de algún modo su información personal con nosotros, por ejemplo, si se pone en contacto con nosotros al hacernos una consulta o cuando le enviamos mensajes de marketing.
Cada cierto tiempo cambiamos los términos de esta política de privacidad y, por tanto, consideramos que debería revisarlos periódicamente. La fecha de la última actualización se muestra al inicio de este documento. Si realizamos algún cambio sustancial haremos lo posible por hacerle llegar esta información.
Somos Next Plc (número de empresa: 4412362), y cuando en esta política hablamos de "nosotros", "nuestro" o "nos" nos referimos a las empresas que forman parte de Next Group, las cuales son:
Next Retail Ireland Limited, Next Retail Limited, Next Holdings Limited, Next Distribution Limited, Next Manufacturing Limited, Next Sourcing Limited, Next Germany, Next Beauty Limited, Lipsy Limited, Victoria's Secret, GAP, Laura Ashley y Reiss.
Somos los responsables del tratamiento de los datos, lo que significa que somos los responsables de decidir cómo y por qué se utiliza su información personal. También somos los responsables de garantizar que esta se conserva de un modo seguro y se gestiona de manera legal.
Operamos de acuerdo a las normas más exigentes en lo que se refiere a la protección de su información personal y el respeto de su privacidad. Si tiene alguna duda sobre su información personal o sobre cómo la utilizamos, puede ponerse en contacto con nuestro responsable de la protección de datos enviando un email a dataprotection@next.co.uk o por correo postal a nuestro domicilio social a la dirección que le indicamos a continuación:
Domicilio social en Reino Unido: Data Protection Officer, Next Group, Desford Road, Enderby, Leicester, LE19 4AT.
Domicilio social en la Unión Europea: Data Protection Officer, Next Retail (Ireland) Ltd, 13-18 City Quay, Dublin 2, D02 ED70, Ireland.
Si realiza un pedido en nuestras tiendas y se encuentra fuera del Reino Unido, transmitiremos los datos de los que disponemos a Next Plc en Reino Unido para facilitar su pedido.
Le respaldan varios "Derechos del interesado". A continuación le explicamos qué son y cómo puede ejercerlos. Puede obtener más información sobre estos derechos en el sitio web de la Information Commissioner's Office, en www.ico.org.uk, o en el sitio web de su autoridad de protección de datos local.
Los derechos anteriores pueden estar limitados en determinadas circunstancias, por ejemplo, si el hecho de responder a su solicitud revelara información personal de otra persona, si nos pide borrar información que tenemos la obligación de conservar por ley o si tenemos motivos legítimos y convincentes para mantenerla. Si este fuera el caso, le informaríamos y a continuación solo utilizaríamos su información para esos fines. Es posible que tampoco pueda seguir utilizando nuestros servicios si quiere que dejemos de procesar su información personal.
Si tiene alguna pregunta de carácter general o quiere ejercer alguno de sus derechos, consulte la sección "Cómo puede ponerse en contacto" de esta política de privacidad. In order to maintain the security of our customers' personal details, we may need to request proof of identity before we disclose personal information to you in response to any request.
We encourage you to get in touch if you have any concerns with how we collect or use your personal information. You have the right to lodge a complaint directly with the Information Commissioner's Office (ICO), the data protection regulator in the UK where Next Plc is based. The contact details for the ICO can be found on their website or you may also lodge a complaint with your local Data Protection Authority
We will only ever process your information if we have a lawful basis to do so. The lawful bases we rely on are:
We collect and use the information that you provide to us directly, for example; when you register for an account; we use cookies and other similar technologies to collect information from your devices when you interact with our advertising or use our website (you can find out more information in our cookie policy); we keep records when you speak to our customer service teams; we take personal information from a number of third parties to help us manage your account and improve your shopping experience.
To process any orders that you place with us and to facilitate any returns (Contract)
To provide you with access to an account (Contract)
To provide customer service to you (Legitimate interest)
To personalise and improve your experience when you shop (Legitimate Interest)
To inform you about products and services that may interest you (Legitimate Interest)
To keep in touch with you (Legitimate Interest)
n.b. If at any point you have made amendments to your contact preferences in the “my account” section of our website, selecting to receive communications from us, we are operating under consent instead of legitimate interest.
To ensure the Website and the services we offer you operate properly (Legitimate Interest)
To develop and improve our products, range and services (Legitimate Interest)
To prevent and detect crime (Legitimate interest/Legal obligation)
To fulfil our legal obligations (Legal obligation)
We keep your personal information as long as you are a customer of ours and generally for 7 years afterwards to comply with legal requirements. During that time we take steps to remove any personal data as soon as we no longer need it.
We consider you a customer
We work with a number of trusted third parties to provide you high quality goods and services. Anybody we work with is subject to stringent security and data privacy assessments before we begin to do business with them and on an ongoing basis.
We always make efforts to anonymise data and only pass over personal information that is absolutely necessary for the purposes it is being processed. We always do so securely.
We have contracts in place with all suppliers that help us to ensure security and privacy of your personal information, these are reviewed and updated regularly and always in line with data protection laws.
Our main operations are based in the UK and your personal information is generally processed, stored and used within the UK and other countries in the European Economic Area (EEA). In some instances your personal information may be processed outside the European Economic Area. For example, Next operates a call centre in Pune, India. Operatives in this location will have access to your account information in order to assist you with your query. We also work with suppliers and partners who may make use of Cloud and /or hosted technologies across multiple geographies.
Where we need to transfer your data outside of the UK or EEA we will use one of the following safeguards:
For customers who are based outside of the UK, we will transfer your personal data to the UK and may also transfer your personal data to third parties located in the UK to your country of residence to enable us to supply products you order from us.
If you place an order with us, open an account, browse our website or opt in to receive marketing communications, you agree that we may process your personal data as set out in this privacy policy.
We always ensure that personal data is secure by continuously developing our security systems and training for our employees. We have implemented appropriate technical and organisational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of processing, in accordance with applicable law.
If you use any third party apps, websites or services to access our services, your usage is subject to the relevant third party's terms and conditions, cookies policy, and privacy policy. For example, if you interact with us on social media, your use is subject to the terms and conditions and privacy policies of the relevant social media platform (Facebook, Twitter etc.). The same applies if you use third party services, like Amazon's Alexa. In certain cases we may be required to share your personal information, in relation to transactions and usage of the services, with the relevant third party.
Under the California Consumer Privacy Act (the 'CCPA'), California residents have certain rights regarding the personal information that businesses have about them. This includes the rights to request access or deletion of your personal information, as well as the right to direct a business to stop selling your personal information.
The CCPA rights
Right to opt-out of sale:
While Next does not sell personal information in exchange for any monetary consideration, we do share personal information for other benefits that could be deemed a "sale," as defined by the CCPA (Cal. Civ. Code 1798.140(t)(1)). We support the CCPA and wish to provide you with control over how your personal information is collected and shared.
Right to request disclosure:
You have the right to request disclosure about what categories of Personal Information Next has sold or disclosed for a business purpose about you and the categories of third parties to whom the personal information was sold or disclosed. You have a right to request disclosure of specific pieces of personal information. Below is a complete list of the personal information that you can include in your request.
The categories of personal information that Next has collected about you.
The categories of sources from which Next collected the personal information.
The business or commercial purpose for collecting or selling personal information.
The categories of third parties with whom Next shares personal information.
The specific pieces of personal information Next has collected about you.
The categories of personal information that Next disclosed about you for business purposes.
The categories of personal information that Next has sold about you, as well as the categories of third parties to whom Next sold your personal information.
Right to request deletion:
You have the right to request that Next delete any personal information about you that was collected from you. Please note that there are exceptions where Next does not have to fulfil a request to delete personal information, such as when the deletion of information would create problems with completing a transaction or compliance with a legal obligation.
Right to non-discrimination:
Next will not discriminate against you (e.g., through denying goods or services or providing a different level or quality of goods o/r services) for exercising any of the rights afforded to you.
How do we handle your requests?
We endeavour to respond to a verifiable consumer request within the required timeframes. If we need more time, we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain why we cannot comply with a request, if applicable. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
California and Delaware “Do Not Track” disclosures
California and Delaware law require Next to indicate whether it honours your browser's "Do Not Track" settings concerning targeted advertising. Next adheres to the standards set out in this Notice and does not monitor or respond to Do Not Track browser requests.
Niños
We do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for Next services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us their personal information, please contact us.
Si necesita ponerse en contacto con nosotros, escríbanos a:
UK registered address:
Data Protection Officer
Next Plc,
Desford Road,
Enderby,
Leicester,
LE19 4AT
EU registered address:
Data Protection Officer
Next Retail (Ireland) Ltd,
13–18 City Quay,
Dublin 2,
D02 ED70,
Irlanda
or you can email: dataprotection@next.co.uk
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