These terms and conditions (“Terms”) govern your access and use of this website (the “Website”), and the related products, services, content, and technology (which includes accessing, browsing, or registering to use the Website).
These Terms apply to both visitors and registered users of the Website. By accessing or using the Website, you confirm that you have read, understand, and accept the Terms, and that you are entering into a legally binding contract with Next, and are agreeing to comply with these Terms. If you do not agree with these Terms you must not use or access the Website.
You are entering into these Terms with:
Next Retail Limited (“Next”, “we”, “us” or “our”), a company registered in England
Address: Desford Road, Enderby, Leicester LE19 4AT, United Kingdom
Company Registration Number: 04521150
VAT Registration Number (where applicable): ESN0060092D
Customer Services: If you have a complaint or enquiry, please email International_Complaints@nextdirect.com or contact us through our Contact Page. Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
The essential characteristics of each product are detailed in the relevant product page on the Website, which forms an integral part of the pre-contractual information provided to you before purchase.
Next can be contacted at the details below. Please note that telephone calls to and from Next may be recorded or monitored as part of our efforts to further improve service to our customers.
Responsible Person under the General Product Safety Regulation
For any product safety issues please feel free to contact us at:
Responsible Person: Next Retail Limited, Desford Road, Enderby, Leicester LE19 4AT, www.next.es/en
Email Address: safety@next.co.uk
These Terms also refer to the following additional documents which also apply to your use of the Website:
Our Privacy Policy available at: Privacy Policy
Our Cookie Policy available at: Cookie Policy
We may change these Terms, our Privacy Policy, and our Cookies Policy from time to time for justified reasons, such as changes in applicable law, court or regulatory decisions, improvements to our services, or technological adaptations. If we make a material change, we will notify you at least thirty (30) days in advance of the change taking effect, through the Website or by email. If you do not agree to the change, you may terminate the contract and close your account at no cost before the effective date of the changes. Your continued use or access of the Website after the effective date of the changes means that you accept the change.
When your order for goods is accepted, a contract is formed between Next and you when we despatch the goods you have ordered, and not before. A contract is not formed at the point in time that payment has been taken from you by Next, or at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Next, or may be cancelled by you.
Once you have concluded a contract with us via our Website, we will send you confirmation of the contract by email in a durable medium, including all pre-contractual information. You may access an electronic copy of your order through your user account or by requesting it from our Customer Services team. All contracts with Next will be concluded in the English language; however, these Terms are also made available to you in Spanish to ensure your full understanding.
Electronic contracting process. To conclude a contract on the Website, you must: (i) select the products you wish to purchase and add them to your shopping basket; (ii) enter your shipping and payment details; (iii) review the order summary; and (iv) confirm the purchase by clicking the confirmation button. Before confirming your order, you may review and amend the information entered at any stage by returning to the previous steps.
The offers on our Website are directed exclusively to consumers who make purchases for purposes not related to commercial or professional activity. All orders placed online with us must be for private, non-commercial purposes. Next reserves the right not to accept orders for objective and justified reasons, such as the impossibility of verifying the identity of the purchaser, indications of fraud, or stock exhaustion. In no event shall an order be refused in an arbitrary or discriminatory manner. We do not facilitate corporate, commercial, or self-employed transactions online and we do not issue commercial VAT invoices for corporate use. The confirmation email you receive serves as your standard consumer receipt.
All prices shown on the Website include Value Added Tax (VAT) at the applicable rate and are expressed in Euros (€). The prices applicable to your order shall be those in effect at the time you place your order. In the event that, due to circumstances beyond our control (such as changes to the legally applicable tax rate), it becomes necessary to amend the price of a product already ordered, we will inform you in advance and you may withdraw from the contract at no cost. Certain products cannot be returned. See the “Right of Withdrawal” section below, for details. Prices of goods displayed in and ordered online may differ from prices in store. You must provide your payment details at the time of placing your order. We will request payment for the full amount on confirmation of your order.
All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order.
Shipments within the European Union are not subject to customs duties or additional import charges. In the event of shipments from outside the EU, any applicable import duties and taxes will be borne by the consumer, who will be informed of this circumstance before confirming the order.
Delivery will be confirmed at checkout.
ALL orders to incur a €2 delivery charge. Delivery will be confirmed at checkout. The estimated delivery time will be indicated during the checkout process. In any event, delivery shall be made within a maximum period of thirty (30) calendar days from the conclusion of the contract, unless a different delivery period has been expressly agreed. Please allow extra days for local holidays, UK national holidays, weekends and sale time. Next reserves the right to amend or change the free delivery offer at any time for future orders.
Before placing an order, please note that you have a right of withdrawal as described in this clause 8. You may cancel your contract within 14 days without giving any reason. The full conditions, procedure, and effects of the right of withdrawal are set out below. The customer shall bear the direct cost of returning the goods. Such costs may vary depending on the customer's location, the size and weight of the parcel and the carrier selected. Therefore, we are unable to provide an exact estimate of the return costs in advance.
Under consumer law, if you are contracting with us as a consumer online or by phone, you have the right to cancel that contract within 14 days (subject to the exceptions listed below), without giving any reason for the cancellation (“Right of Withdrawal”).
The cancellation period will expire 14 days from the day:
(a) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the goods (in the case of a single order for goods delivered as part of a single delivery); or
(b) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the last of the goods (in the case of a contract relating to multiple goods ordered by you in one order and delivered separately); or
(c) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the last lot or piece (in the case of a contract relating to goods consisting of multiple lots or pieces); or
(d) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the first of the goods (in the case of a contract relating to a regular delivery of goods during a defined period of time) (the “Cancellation Period”).
To exercise the right to cancel, prior to the expiry of the Cancellation Period, you must inform us, Next Retail Limited, Desford Road, Enderby, Leicester LE19 4AT by contacting us at International_Complaints@nextdirect.com of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post or email). Alternatively, you may exercise your right to cancel by completing the Model Cancellation Form below. We will communicate to you an acknowledgement of receipt of your cancellation statement, or your completed Model Cancellation Form, via email, without delay.
To meet the cancellation deadline, it is sufficient for you to send us your communication concerning your exercise of the right to withdraw, using one of the methods described above, before the Cancellation Period has expired. You may use the model cancellation form below if you wish to but you do not have to. You do however need to follow our returns process.
Model Cancellation Form
To , Next Retail Limited, Desford Road, Enderby, Leicester LE19 4AT, UK (email address: International_Complaints@nextdirect.com):
I/We, [insert your name] hereby give notice that I/we [insert your name] cancel my/our [insert details] contract of sale of the following goods [insert details],
Ordered on [insert date]/received on [insert date],
[insert your name]
[insert your address]
[insert your signature, only if this form is notified on paper],
[insert date]
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days after the day on which we are informed about your decision to cancel this contract, either by receipt of your completed Model Cancellation Form, or of your unequivocal statement confirming your decision to cancel the contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event (including where you have agreed that the reimbursement may be made by a different means of payment to that used for the initial transaction), we shall ensure that you do not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall either: (a) send back the goods, or (b) hand the goods over to us (or, as the case may be, to a person authorised by us to receive them) without undue delay, and in any case not later than 14 days after the day on which you informed us of your decision to cancel of the contract. The deadline is met if you send back the goods before this period of 14 days has expired.
Please note that, where you have decided to cancel the contract, you: (a) must take reasonable care of the relevant goods prior to returning them to us, and (b) are liable for any diminished value of the goods resulting from the handling of the goods beyond that which is necessary to establish the nature, characteristics, and functioning of the goods.
Where you fail to comply with your obligations to return the relevant goods to us, you will be liable in damages for any loss, or damage, suffered by us as a result of that failure.
Your Right of Withdrawal does not apply in the following circumstances: (a) contracts for the supply of goods made to your specifications or clearly personalised; (b) contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, where such goods have been unsealed after delivery; and (c) contracts for the supply of goods which, after delivery, have been inseparably mixed with other goods. The product categories excluded from the voluntary returns policy (clause 9) do not affect your exercise of the statutory Right of Withdrawal where the legal exceptions do not apply.
This section sets out Next’s returns policy. This returns policy is a contractual right granted by Next in addition to your statutory rights, and does not replace, limit, or affect your legal right of withdrawal (as defined in the “Right of Withdrawal” section above) or your rights under the legal guarantee of conformity (clause below).
If you are not satisfied with the goods that you have purchased from Next using this Website, you may return any unworn items (in their original condition), within 28 days of receiving your order, for a full refund. Refunds will be processed within 14 days of Next receiving the returned goods, to the original payment method used to place your order. We cannot accept the return of sealed goods that are not suitable for return for health protection, and hygiene reasons, and which have been unsealed following delivery. This does not affect your consumer rights, for example where you purchase and receive goods which do not conform to the contract you entered into with us (e.g., if they are faulty, or don’t match the description provided by us (see the “To return goods purchased online which do not conform to the contract, or are faulty” section, below)).
To return goods purchased online via post
Please use the returns label provided on your delivery note. If you are exercising your right to cancel the contract in accordance with your Right of Withdrawal (see the “Right of Withdrawal” section, above), you must pay the cost of postage required to return the item to Next (as well as any additional reasonable costs which may be charged in accordance with law), and any such costs will not be refunded to you by Next.
Simply return any unused item within 28 days of receipt for a full refund of the price of the goods (provided it is in a new, unused condition). This approval period does not apply to certain jewellery, cosmetics, grooming, photographic, or food products, or Gift Vouchers. You can return your items via your chosen method using the returns label on the reverse of your delivery note. Postage must be paid by the sender and will not be refunded by Next. Items cannot be returned to any Next store.
Exceptions to the Returns Policy
The above returns policy will not apply to goods purchased online from Next using this Website in respect of: (a) contracts for the supply of goods that are made to order, on the basis of your individual choice or decision; (b) contracts for the supply of goods that are clearly personalised; (c) contracts for the supply of sealed goods that are not suitable for return for health protection and hygiene reasons, and which have been unsealed following delivery; and (d) certain jewellery, cosmetics, grooming, photographic, or food products, and gift vouchers, where this is indicated at the point of purchase. These exclusions from the commercial returns policy do not affect your statutory rights, including your Right of Withdrawal (where none of the legal exceptions set out in clause 8 apply) and your rights under the legal guarantee of conformity.
Legal Guarantee of Conformity
All products purchased on the Website are covered by the legal guarantee of conformity. Next shall be liable for any lack of conformity that becomes apparent within a period of three (3) years from delivery of the product. During the first two (2) years from delivery, any lack of conformity that becomes apparent shall be presumed to have existed at the time of delivery, unless the nature of the product or the nature of the defect is incompatible with such presumption.
In the event of a lack of conformity, you shall be entitled to have the goods brought into conformity (by repair or replacement), to receive an appropriate reduction in price, or to terminate the contract, in each case under the conditions established by applicable law. This legal guarantee is in addition to, and independent of, the voluntary returns policy set out in clause 9 and the Right of Withdrawal set out in clause 8.
All Sale items are subject to availability. During sale periods, please allow 7-14 days for your delivery. You will be advised of the estimated delivery date at the time of order.
During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order.
All Sale items are subject to availability.
If you create and use an account with Next, you are responsible for maintaining the confidentiality of your account and password and for restricting access to it, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years of age, you may only use the Website with the involvement of a parent or guardian.
Next may suspend or cancel user accounts, refuse services, or cancel orders where there are objective and justified reasons for doing so, such as breach of these Terms, indications of fraud, misuse of the Website, or any other legally established cause. In such cases, you will be informed in advance or, where this is not possible, immediately thereafter, with an indication of the reasons for the decision. We may combine the information you give us with information from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. We may contact you for market research purposes only if you have given your prior express consent to be contacted for such purposes. You may withdraw such consent at any time. You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks.
If you have a complaint or enquiry, please contact us by email at International_Complaints@nextdirect.com or through our Contact Page. Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to. Next will acknowledge receipt of your complaint within a reasonable time and will endeavour to resolve it as promptly as possible.
You are entitled to request complaint forms (hojas de reclamaciones) and to address your complaints to the competent consumer protection authorities. You may obtain further information from the Municipal Consumer Information Office (OMIC) in your locality or from the Directorate General for Consumer Affairs of your Autonomous Community.
Online Dispute Resolution. The European Commission provides an online dispute resolution platform, accessible at: https://ec.europa.eu/consumers/odr/. Our email address for the purposes of that platform is: International_Complaints@nextdirect.com.
Next designers take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
We are the owner or licensee of all intellectual property rights in the Website, including text, graphics, user interfaces, visual interfaces, illustrations, photographs, trademarks, logos and computer code, the design, structure, arrangement, selection, coordination, expression, and ‘look and feel’ of the Website (together, “Our Content”). All of these rights are protected by copyright and other intellectual property laws and treaties around the world. All rights are reserved to the relevant owner or licensee of those works. Your use of the Website and Our Content does not grant you any rights in relation to any of the intellectual property rights or other associated rights.
You must not use any part of Our Content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.
We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.
The offer is valid for orders over the minimum value stated in your communication.
The offer is valid until the expiry date shown on your communication.
The offer can only be activated once the voucher PIN has been registered at the Website. A voucher PIN can only be registered once.
The offer can only be used for purchases made online at the Website. It is not valid for telephone transactions. Redemption of the offer involves registering at the Website.
The offer is only valid on introductory orders on the Website for new customers only. One voucher PIN per customer only.
If the order is returned, the value of the offer is non-refundable.
The voucher PIN cannot be exchanged for cash. No change or refund will be given.
Next shall not be liable for the loss of your voucher PIN where such loss is attributable to you. However, if the loss is due to a technical failure of the Website or to causes attributable to Next, a replacement PIN will be issued.
Offer is open to residents of selected countries that are over 18 years old only.
Next reserves the right to amend these terms and conditions and/or discontinue the offer for justified reasons, providing the user with as much advance notice as is reasonably practicable. Participations already registered before any such amendment or discontinuation shall remain valid.
Your consumer rights are not affected.
Offer Order Codes — Free delivery and other offer order codes remain the property of Next, are non-transferable, and may not be reproduced in any form or used in conjunction with any other offer, unless expressly stated otherwise.
It is possible that disturbances may arise when we deliver goods to you, due to force majeure events (i.e., events which are unforeseeable, unavoidable, beyond the control of the parties, such as war, natural disasters, floods, fires, pandemics, epidemics, or acts of public authority). In such cases, delivery obligations shall be suspended for the duration of the impediment. Agreed delivery periods shall be extended by the duration of such disturbance. Where such disturbances arise on your part, Next must be informed of such disturbance immediately. Where the end of such a disturbance is unforeseeable, or where the disturbance lasts for more than two (2) months, either party may terminate the contract without penalty. In no event shall force majeure relieve Next of its information obligations or of its obligation to refund amounts already paid by the consumer.
These Terms will be governed by and interpreted in accordance with the laws of England and Wales. However, if you are a consumer habitually resident in Spain, this choice of law shall not deprive you of the protection afforded by the mandatory provisions of Spanish consumer protection legislation, including the consolidated consumer protection statute (Real Decreto Legislativo 1/2007) and all other applicable mandatory rules.
For any dispute arising from these Terms, you may bring your claims before the courts of your domicile in Spain. Next may only bring claims against you before the courts of your domicile. Nothing in these Terms affects your rights as a consumer to rely on the mandatory provisions of local law.
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